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BT Group Walk-in Drive – BT Group is conducting a Walk-in Drive in Gurugram for the role of Trainee Associate Customer Service, targeting freshers with qualifications such as UG: B.Com in Any Specialization, B.C.A. in Any Specialization, B.B.A. / B.M.S. in Any Specialization, B.A – Bachelor of Arts in Any Specialization PG: MBA/PGDM in Any Specialization, M.Com in Any Specialization, MCA in Any Specialization. The Walk-in interview is scheduled for 22nd May 2026. For more information about BT Group Walk-in Drive in Gurugram, check the below sections.
BT Group Walk-in Drive 2026 – Overview
| Company Name | BT Group |
| Job Role | Trainee Associate Customer Service |
| Experience | Freshers |
| Qualifications | UG: B.Com in Any Specialization, B.C.A. in Any Specialization, B.B.A. / B.M.S. in Any Specialization, B.A – Bachelor of Arts in Any Specialization
PG: MBA/PGDM in Any Specialization, M.Com in Any Specialization, MCA in Any Specialization |
| Package | Not disclosed |
| Walkin Date | 22nd May 2026 |
| Industry Type | Telecom/ ISP |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Role Category | Customer Success, Service & Operations – Other |
| Category | Walkin |
| Location | Gurugram |
BT Group Walk-in Drive for Freshers – Responsibilities
- To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
- To ensure prompt and accurate information being provided with appropriate resolution
- To achieve operational targets as defined by for the process
- To maintain queue levels to agreed SLA targets levels
- To achieve and maintain a good knowledge/capability of BT systems.
- When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.
- To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams.
BT Group Walk-in Interview – Preferred Candidates
- Graduates from any undergraduate stream (except B.Tech BE and Medical)
- Passing years: 2021, 2022, 2023, 2024, or 2025
- Strong English communication skills
- Willingness to work in a 24/7 shift environment
- Must have a PAN Card
- Candidates with any prior work experience (even a few days) will not be considered
BT Group Walk-in Drive 2026 Details
- Walk-in Date: 22nd May 2026
- Walk-in Time: 11.00 AM – 12.00 PM
- Walk-in Address: 8BT Group, 8th floor, Tower C, Building No-14, Sector 24 & 25A, Gurugram-122002, India (Nearest Metro: Phase 3)
For more information about BT Group Walk-in Drive 2026, follow our Freshersnow.com. for regular updates.